Shipping & Tracking

Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Recommend choose business express.
Thank you for your support and understanding.

  • Shipping Time & Shipping Fee:

    Country/Region
  • Processing Time:

    Frame Only: 24 hours

    · Non-Prescription: 24 hours

    · Single Vision Standard Lenses ( SPH:-0.5~-8.00 & CYL:-0.5~-2.00 ):1-3 days

    · Single Vision Standard Lenses ( All of other degrees ):3-7 days

    · Single Vision Blue Blockers ( SPH:-0.5~-8.00 & CYL:-0.5~-2.00 ):1-3 days

    · Single Vision Blue Blockers ( All of other degrees ):3-7 days

    · Single Vision Photochromic Lenses ( SPH:-0.5~-8.00 & CYL:-0.5~-2.00 ):1-3 days

    · Single Vision Photochromic Lenses ( All of other degrees ):3-7 days

    The specific delivery time depends on the purchasing time

  • Notice:

    · Business express to Russia and Brazil is not available.

    · Delivery delay due to selling season & bad weather conditions, etc.

    · Standard shipping fee and business express fee are only available for shipments within 20 pairs.

  • Shipping Free:

    · FREE STANDARD SHIPPING ON US$59+ (US/CA/UK/FR/DE/NL/ES/IE/SG)

  • Tracking Information:

    · You will receive an order confirmation email that will include your order number.

    · You can track your package directly on the TRACK ORDER option on the top of our site with your tracking number.

    · Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

  • Change & Cancel

    · Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, change prescription, add/delete/change item(s), change shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Vooglam will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

    · Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@vooglam.com